Effective Date: [11/1/2024]
At The Guerrilla Agency, we strive to deliver exceptional services to our clients. The following fulfillment policy outlines our terms for project-based work, website design and development, and ongoing digital marketing services. By engaging our services, you agree to the terms outlined below.
1. SEO Setup Fees
- SEO setup fees are one-time charges for the initial setup and configuration of search engine optimization services.
- Non-Refundable Policy: Once payment is processed, SEO setup fees are non-refundable, regardless of the project stage or cancellation reason.
2. Website Design and Development
- Website design and development projects require:
- A 50% non-refundable deposit at the commencement of the project.
- The remaining 50% balance due prior to the website’s launch or project handover.
- Delays in Final Payment:
- The final payment must be completed upon final approval of your new website as presented on our staging server and prior to launch of the website. Failure to pay on time may result in delayed launch or additional fees.
- Ownership and Handover:
- Ownership of the website and associated deliverables will transfer to the client only after full payment is received.
3. Ongoing Monthly SEO and Digital Marketing Services
- Ongoing services are billed on a monthly basis and continue until canceled by either party.
- Cancellation Policy:
- A 60-day written notice is required to terminate ongoing services.
- Notice of cancellation must be submitted via email to phil [at] theguerrilla.agency.
- Final Billing:
- During the 60-day notice period, services will continue, and the client will be billed for all work performed.
- Refund Policy:
- Payments for ongoing services are non-refundable.
General Terms
- Communication: The Guerrilla Agency will communicate project updates, deliverables, and billing information via the email address provided by the client.
- Disputes: Any disputes regarding deliverables or billing must be raised in writing within 14 days of invoice receipt.
- Revisions: Revisions for website design and SEO services are subject to the agreed project scope and may incur additional charges if outside the original agreement.